Terms & Conditions

By accessing our website or engaging with our services, you agree to be bound by the following Terms and Conditions. If you do not accept these terms, please refrain from using our services or website.

1. Services Provided

We offer inspection, maintenance, installation, and repair services for various types of automatic doors, including but not limited to sliding, swing, folding, revolving, and telescopic systems.

All services are subject to availability and are rendered based on individual quotations or contractual arrangements.

2. Service Appointments and Access

Clients must ensure safe, uninterrupted access to the worksite at the agreed-upon time.
Missed or cancelled appointments without 24 hours’ notice may incur a call-out fee.
Our engineers are qualified professionals. However, we reserve the right to refuse service if site conditions pose health or safety risks.

3. Quotations and Pricing

All quotations are valid for 30 days unless otherwise stated.
Prices are exclusive of VAT unless explicitly included.
Additional charges may apply for emergency call-outs, after-hours work, or unforeseen complications.

4. Payment Terms

Standard payment terms are Net 14 days from the date of invoice, unless agreed otherwise.
Late payments may incur interest at the statutory rate of 8% plus the Bank of England base rate under the Late Payment of Commercial Debts Act.
We reserve the right to withhold or suspend service for accounts in arrears.

5. Warranty and Liability

Repair work is guaranteed for 90 days unless specified otherwise. Parts installed may carry a manufacturer’s warranty.
We are not liable for consequential or indirect losses, including loss of business or earnings, arising from door failure or service delays.
Our liability for any claim arising out of our service shall not exceed the value of the work provided.

6. Client Responsibilities

Clients are responsible for:

Reporting faults accurately and promptly.
Ensuring compliance with all applicable building and accessibility regulations.
Maintaining their automatic door systems between service visits.

Failure to meet these responsibilities may void warranties or affect service delivery.

7. Intellectual Property

All content on our website—including text, graphics, logos, and downloadable materials—remains the intellectual property of [Your Company Name]. It may not be reproduced without written permission.

8. Website Use and Availability

We strive to ensure our website is accurate and operational. However, we do not warrant that it will be error-free or uninterrupted.
We may update or change website content without notice.
We are not responsible for third-party content or links accessed through our site.

9. Cancellation and Refund Policy

For non-emergency scheduled work, cancellations made at least 24 hours in advance are eligible for a full refund.
Emergency call-outs or special-order parts are non-refundable once dispatched or installed.
Any cancellation must be submitted in writing or via email.

10. Force Majeure

We are not liable for delays or failures in service caused by events beyond our reasonable control, including but not limited to strikes, severe weather, civil unrest, or equipment shortages.

11. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

We reserve the right to amend these Terms and Conditions at any time. Continued use of our services or website following changes signifies your acceptance of the updated terms.

13. Contact Information

For questions or concerns about these Terms, please contact:

Email: info@automaticdoorrepairskent.co.uk
Phone: 01708864176

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