We’re committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

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1. Information We Collect

We may collect the following information when you interact with our website or services:

• Name, company name, and job title

• Contact information including email address and phone number

• Location and address details for service calls

• Technical information, such as IP address, browser type, and usage data

• Any other information you provide via forms, email, or phone

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2. How We Use Your Information

We use your personal data to:

• Provide, manage, and deliver our repair and maintenance services

• Communicate with you regarding quotes, bookings, or follow-ups

• Send updates, invoices, or promotional offers (only with consent)

• Improve our website and customer experience

• Comply with legal or regulatory obligations

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3. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Your consent

• Contractual necessity (e.g., fulfilling a service request)

• Legitimate interest (e.g., improving our services)

• Legal obligation

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4. Data Sharing and Security

We do not sell or rent your personal information to third parties. We may share it with:

• Service partners or subcontractors to complete work requests

• IT service providers (for hosting or support)

• Legal or regulatory bodies if required

All data is stored securely and accessed only by authorised personnel. We use standard security practices (e.g., firewalls, encryption, access controls) to protect your data.

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5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, we retain customer records for 6 years for accounting and legal purposes.

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6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate data

• Request deletion of your data (subject to legal requirements)

• Object to or restrict certain types of data processing

• Withdraw consent at any time (if processing is based on consent)

To exercise your rights, contact us at:
Email: info@automaticdoorrepairskent.co.uk
Phone: 01708864176

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7. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

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9. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact our Data Protection Officer at:
Email: info@automaticdoorrepairskent.co.uk
Phone: 01708864176